Shipping Policy

Shipping is available to locations supported by the delivery options shown at checkout. Availability may vary by PIN code, courier coverage, product restrictions or operational conditions.

Orders are processed after successful order placement and, for prepaid orders, payment confirmation. Processing time may vary during launches, promotions, public holidays, inventory counts or unusually high order volumes.

Any dispatch or delivery timeline displayed at checkout, in an order confirmation or in a shipment notification is an estimate unless expressly stated as guaranteed. Delivery can be affected by courier operations, weather, public restrictions, remote-area service, address issues or other circumstances outside PRISOMA's reasonable control.

Applicable shipping charges, free-shipping thresholds or cash-on-delivery charges, if any, are shown before payment at checkout. Promotional shipping offers may be changed or withdrawn according to their stated terms.

Please provide a complete and correct delivery address, PIN code and reachable phone number. If an address needs to be changed, contact support immediately. Changes cannot be guaranteed once fulfilment or courier handover has begun.

When tracking is available, the tracking link or shipment details are sent through the contact channel associated with the order. Customers can also review order history through their Shopify customer account where enabled.

Courier partners may make one or more delivery attempts according to their service rules. Orders returned because of an incomplete address, repeated failed delivery attempts, refusal of delivery or inability to contact the recipient may be subject to re-shipping charges or refund deductions to the extent permitted by law.

If a shipment appears visibly damaged, tampered with, incomplete or incorrect, photograph the outer package, shipping label and product condition and contact PRISOMA as soon as reasonably possible. Keep the packaging until the issue is resolved, as evidence may be required for a courier claim.

Risk in the products passes according to applicable law and the delivery arrangement used. Nothing in this policy reduces any non-waivable consumer rights.