Cancellation Policy

If you need to cancel an order, contact PRISOMA as soon as possible. We will try to cancel orders that have not yet entered fulfilment or been handed to a delivery partner. A request is not confirmed until PRISOMA acknowledges the cancellation.

Once a shipment has been dispatched or handed to a delivery partner, cancellation may no longer be possible. If the delivered product qualifies for a return, the Returns & Refunds Policy will apply.

Requests to change a delivery address, quantity, format or flavour depend on order status and stock availability. Once fulfilment begins, modifications may not be possible.

Where a prepaid order is successfully cancelled, the eligible amount is processed through the original payment method or another method permitted by the payment provider and applicable law. Bank, UPI, card, wallet or gateway processing timelines may apply after PRISOMA initiates the refund.

We may cancel an order where a product becomes unavailable, payment cannot be verified, the address is not serviceable, fraud or misuse is suspected, a pricing error is material, or fulfilment is not reasonably possible. Eligible prepaid amounts will be refunded.