Terms & Conditions

By using this website, creating an account, submitting information or placing an order, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, Returns & Refunds Policy and Cancellation Policy. If you do not agree, please do not use the store.

PRISOMA offers products through this Shopify-powered storefront. You must be legally capable of entering into a binding contract and must provide accurate contact, billing and delivery information. You are responsible for keeping your account credentials secure.

We aim to present product names, images, pack sizes, ingredients, nutrition information, usage directions and pricing accurately. Packaging, visual appearance or minor product details may change from time to time. Always read the physical product label before use, especially where allergies, dietary restrictions or ingredient sensitivities are relevant.

PRISOMA products are foods or nutrition products and are not intended to diagnose, treat, cure or prevent disease. Website content is general information and is not a substitute for medical or nutritional advice from a qualified professional. If you are pregnant, nursing, taking medication, managing a medical condition or have specific dietary concerns, seek appropriate professional advice before use.

Prices are shown in the currency displayed on the store and may include or exclude applicable taxes as indicated at checkout. Prices, offers, coupon codes, bundles and promotional terms may change without notice. A promotion cannot be combined with another offer unless expressly stated.

Submitting an order is an offer to purchase. An automated confirmation acknowledges receipt but does not guarantee acceptance. We may reject, limit or cancel an order where an item is unavailable, payment cannot be verified, pricing is clearly erroneous, an address is not serviceable, fraud or misuse is suspected, or fulfilment is not reasonably possible.

Payments may be processed by Shopify Payments or another enabled third-party payment provider. Available methods are displayed at checkout. Card networks, UPI providers, wallets, banks and payment gateways may apply their own terms, authentication steps, fees or processing timelines. PRISOMA does not store full payment card details where payment processing is handled by an authorised provider.

Dispatch, delivery, cancellation, return and refund requests are governed by the policies linked in the footer of this website. Delivery dates are estimates unless specifically guaranteed in writing.

The PRISOMA name, branding, packaging artwork, product photography, graphics, copy, website design and other original content are protected by applicable intellectual-property laws. You may not reproduce, resell, scrape, publish or commercially exploit store content without prior written permission, except where permitted by law.

You must not interfere with store security, misuse forms, attempt unauthorised access, transmit malicious code, scrape the website at disruptive scale, impersonate another person, use the store for unlawful activity or attempt fraudulent transactions.

The store may use Shopify, payment providers, analytics platforms, advertising platforms, social networks, logistics partners, customer-support tools and other third-party services. Their independent terms and privacy practices may apply when you interact with those services.

To the maximum extent permitted by applicable law, PRISOMA is not liable for indirect, incidental or consequential loss arising from use of the website, third-party service interruptions, delayed delivery outside reasonable control or misuse of a product contrary to its label. Nothing in these terms limits rights or remedies that cannot lawfully be excluded.

We may update these terms to reflect changes in products, operations, law, technology or third-party services. The version published on this page applies from its stated effective date.

These terms are governed by the laws of India, subject to mandatory consumer-protection rights. Any dispute will be handled by the courts or authorities having lawful jurisdiction over the merchant's registered place of business, unless applicable law requires otherwise.